Terms and Conditions
Terms of Contract
When you place an order via our web store www.shop.ampman.co.uk we will treat that action as a request to buy. Once the order is placed you will receive confirmation in the form of an email. This does not signify a contract is established between Ampman Audio Services LTD and you. Acceptance of your order is established upon the creation of an invoice; at this point a contract is formed. This procedure is purely for errors and omissions in product descriptions and published pricing. In the rare occasion of this happening, approval will be sought via email for acceptance of any changes.
Product Specifications & Suitability
Spare parts published are suitable or suggested for the brand sub category
i.e. Home > Lab.Gruppen > LAB Series > LAB2000/2000C
All spare parts are original parts unless specified. Product descriptions and details are accurate to the best of our knowledge at the time of publication.
Please make sure a competent person, in accordance with the manufacturer’s recommendations, fits all spare parts. It is your responsibility to ensure that the correct item is identified, using the descriptions and photos supplied. Please see our refund policy below for further information. Ampman Audio Services LTD cannot be held responsible for any damage, consequential or otherwise, as a result of fitted, supplied parts.
All spare parts carry a 1-year warranty, unless otherwise specified (i.e. consumables such as filters). This warranty is for faults in manufacture only, and not for abnormal wear and tear, misuse, accident or incorrect fitting.
Availability and Delivery
We endeavour to ensure availability of all published products, and ship all stocked items within 2-3 working days of order receipt. If there is a delay, we will notify you of this via email, and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Items ordered with a value of over £100 (each) will incur a 20% cancellation fee if they are non-stocked goods. Notification via email will be given should such an occurrence happen. Information such as manufacturer lead time will be given with the option for cancellation before such goods are ordered by us.
Ampman Audio Services LTD cannot be held responsible for any financial loss, consequential or otherwise, as a result of a delayed or partial order.
Orders over £10 will always be shipped using a signed for service. The chosen service is determined by the weight of the order. We use Royal Mail, FedEx and APC Overnight (APC shipments can be tracked here www.apc-overnight.com). A consignment number will be supplied in the case of us using APC Overnight or Royal Mail Express.
If you haven’t received your items within 2 weeks of the date of dispatch, they can be declared “lost in transit” and we will arrange a replacement order. For deliveries outside of the UK, we need to wait 3 weeks before a missing order can be declared “lost in transit”.
Please select the correct VAT and delivery information when checking out. Failure to do this will always hold up your order.
Duties and Taxes
You are responsible for duties and taxes when orders are shipped internationally (Outside of the UK).
Payment made on the webshop is via our secure checkout pages using one of the following payment methods:
Charges will appear on your statement as “Ampman Audio Services”.
All prices are quoted in pounds sterling (£), and exclude Value Added Tax (VAT) at current UK rates.
Orders may be cancelled at any time before they are dispatched. Once items dispatched they are subject to our returns policy below.
Faulty items, Returns and Refund policy
To return faulty items, a job number must be obtained from the booking-in form at http://www.ampman.co.uk/book-a-job-test/. You must quote this number on the correspondence accompanying the item(s) you wish to return. You must return your item(s) within 7 days of your Returns Number being issued. Only items accompanied by a job number will be considered for replacement or refund.
Goods returned because they are faulty or defective upon receipt, must be returned in the condition you received them. The item will be assessed as to its condition, and only after this assessment will a replacement be considered for issue. It is your responsibility to ensure safe delivery of all returned items faulty or otherwise.
If you’ve ordered the wrong item(s), the description is inaccurate or you simply don’t want it anymore, please return it unopened, in perfect, re-saleable condition (including product packaging, instructions, etc). Blister packs should not be opened. You must not write anything on the item, its packaging, or its instructions. Please note that the costs of returning such item(s) must be paid for by you. There is a 15% restocking fee for items returned for all of the above reasons, except those with an inaccurate product description. The restocking fee will deducted from the refund subject to inspection, not including shipping.
Refunds are made via our secure payment portal within 5 days of approval.
The EU distant selling directive covers these refunds. It is your duty to notify us in writing or via email of any concerns within 14 days of receipt.
If you have any further questions regarding our Terms and Conditions, please contact us via email.
Many thanks for your custom.